We strive to always do our very best for you and to act in your best interests at all times.
We treat many thousands of patients every year and on rare occasions things may not go to plan as you had hoped.
In those rare cases we will try to resolve the problem within the practice as quickly and effectively as possible. The vast majority of our patients have been coming to us for many years and we value that loyalty and that ongoing long-term relationship. We will therefore always endeavour to be reasonable and fair when dealing with a complaint.
If you are unhappy please contact our complaints manager Sharon Staniforth using the Contact Us form here.
We are regulated by a number of bodies, including the GDC and that means we have a robust complaints procedure in place that you can view here.
If you are unhappy with any aspect of your treatment then please contact one of our reception staff who will ensure that your complaint is handled promptly and effectively by our practice manager and a (dentist) partner.
We are only human, but we will do our very best!